Hartley Garage Has Joined The Good Garage Scheme

We are extremely pleased to announce that we have been accepted into The Good Garage Scheme. The scheme was created because of a lack of self-regulation in MOT and independent repair and servicing workshops, vehicle owners are able to find trusted local garages and view their feedback from customers before booking.

To become a member of The Good Garage Scheme we have to adhere to strict a code of conduct and pledge to always have our customers’ best interests at heart. We must discuss and agree with customers about any work that is required prior to the commencement of the works, and make available all replaced parts for inspection by the customer. Each customer that is supplied with a feedback form which allows them to send their views directly to the scheme administrator which has in place a comprehensive complaints procedure.

If you are an existing customer of Hartley Garage we would really appreciate you leaving some feedback on our The Good Garage Scheme page

 

The Good Garage Scheme Code of Conduct

    • To provide full business details to the Good Garage Scheme administrators including ownership, premises, staffing and trade activities.

 

    • To demonstrate a commitment to deal with customers fairly, courteously and in keeping with good business practice.

 

    • To notify customers before work is undertaken if the business does not accept particular forms of payment.

 

    • To deal with complaints from customers within 2 weeks of receiving a complaint.

 

    • To make parts replaced during service or repair available for inspection by the customer.

 

    • To comply with the Industry Standard Service checklist on all services and include products that remove contamination.

 

    • To provide a completed service checklist following the service.

 

    • To offer the customer a feedback leaflet.

 

    • To provide the customer with a Good Garage Scheme service record.

 

    • To display in a prominent position the Good Garage Scheme Code of Conduct.

To find more information about our MOT test services click here

Hartley Garage Has Joined The Good Garage Scheme Read more on: Hartley Garage MOT

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